Order Up! Restaurant Operations Podcast Episode

When operations maverick, Tommy Yionolis, asked me to be on his podcast, I couldn't wait. Tommy has an impressive background in managing his own restaurants and has sought to fix many operational issues and challenges by launching his own technology product called OpsAnalytics. In this two-episode series, Tommy and I discuss how branding and marketing affect operations, and how operations affect branding and marketing.

Many leaders see the marketing and operations departments as separate at best and competing at worst. In my experience, when all departments fire on the same cylinders, the best results happen. Teams shouldn’t be working against each other, but oftentimes that’s the case. Fingers get pointed when the chips are down, and accolades hoarded with things are great.

With a sound brand strategy, and the full team completed on board, brands can work in lockstep to grow strong together.

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